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PaceMate

The PaceMate™ team is growing rapidly as we expand nationally. We are in search of highly trained, dedicated, and motivated individuals who are looking for a dynamic career. If you’re looking to work with a compassion-driven digital healthcare brand leading the way with cardiac remote monitoring software and solutions, you’re at the right place. Explore our job openings today.

PaceMate™ Careers

PaceMate™ Communications Specialist (full-time)

Primary Location: All U.S. Locations (remote)

Position Description: The PaceMate™ Communications Specialist will work full-time with our growing PaceMate™ communications team to support clinic staff and enable smooth interactions within the PaceMate™ professional network. As an integral part of the PaceMate™ remote monitoring community, the Communication Specialist will make, receive, and document calls to and from patients, assisting them with use of home monitor equipment and increasing monitor compliance. The position will entail regular weekday daytime hours, with possibility for eventual occasional weekend hours.

Experience and Core Competency Requirements:

  • Basic cardiology background
  • Flexibility
  • Excellent internet and technology skills
  • Kind, friendly, personable attitude
  • Professional phone etiquette
  • Willingness to learn
  • Stable, reliable internet access and computer
  • Headphones (including microphone)
  • Bilingual capability preferred
  • Cardiology or electrophysiology experience preferred

Company Description: PaceMate™, powered by biocynetic™, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com.

Joining the PaceMate™ Onboarding Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.

PaceMate™ Cardiac Device Specialist (full-time)

Primary Location: All U.S. Locations (remote)

Position Description: A PaceMate™ Cardiac Device Specialist remotely monitors patients with cardiac implantable electronic devices (CIEDs) utilizing PaceMate™’s proprietary software. A Cardiac Device Specialist utilizes knowledge of cardiac electrophysiology and biomedical engineering concepts to assess the technical function of the patient’s CIED, analyze and interpret device and patient diagnostics, and perform accurate clinical documentation as determined by PaceMate™’s best practice standards.

Roles and Responsibilities

  • Integrate a knowledge base from physiology, pathophysiology, and cardiac device function to perform competent evaluations, diagnostic review, and overall analysis through remote monitoring
  • Recognize abnormal functions of pacemakers, defibrillators, ILRs and CRT devices and recommend strategies to address and correct issues
  • Communicate with PaceMate™ clinical team and providers regarding CIED function and diagnostic data through accurate, professional, and standardized documentation
  • Communicate with patients for education of device function and monitor
  • Complete scheduling protocols for remote monitoring per best practice and PaceMate™ guidelines
  • Maintain confidentiality of sensitive information and follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocol
  • Support and contribute to PaceMate™’s patient-centered care philosophy: Every teammate is a caregiver whose role is to meet the needs of the patient.

Education, Experience, and Core Competency Requirements

  • Bachelor or associate degree
  • Experience in related field—nursing, medicine, electronics or engineering
  • Successful completion of a cardiac device rhythm management course or equivalent experience
  • Minimum two years of recent cardiac device management experience
  • Cardiac rhythm management industry training and experience preferred
  • Additional preferred certifications—Certified Cardiographic Technician (CCT), Registered Cardiac Electrophysiology Specialist (RCES), International Board of Heart Rhythm Examiners (IBHRE) Certificate

Company Description: PaceMate™, powered by biocynetic™, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com.

Joining the PaceMate™ Onboarding Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.

PaceMate™ Cardiac Device Specialist (part-time)

Primary Location: All U.S. Locations (remote)

Position Description: A PaceMate™ Cardiac Device Specialist remotely monitors patients with cardiac implantable electronic devices (CIEDs) utilizing PaceMate™’s proprietary software. A Cardiac Device Specialist utilizes knowledge of cardiac electrophysiology and biomedical engineering concepts to assess the technical function of the patient’s CIED, analyze and interpret device and patient diagnostics, and perform accurate clinical documentation as determined by PaceMate™’s best practice standards.

Roles and Responsibilities

  • Integrate a knowledge base from physiology, pathophysiology, and cardiac device function to perform competent evaluations, diagnostic review, and overall analysis through remote monitoring
  • Recognize abnormal functions of pacemakers, defibrillators, ILRs and CRT devices and recommend strategies to address and correct issues
  • Communicate with PaceMate™ clinical team and providers regarding CIED function and diagnostic data through accurate, professional, and standardized documentation
  • Communicate with patients for education of device function and monitor
  • Complete scheduling protocols for remote monitoring per best practice and PaceMate™ guidelines
  • Maintain confidentiality of sensitive information and follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocol
  • Support and contribute to PaceMate™’s patient-centered care philosophy: Every teammate is a caregiver whose role is to meet the needs of the patient.

Education, Experience, and Core Competency Requirements

  • Bachelor or associate degree
  • Experience in related field—nursing, medicine, electronics or engineering
  • Successful completion of a cardiac device rhythm management course or equivalent experience
  • Minimum two years of recent cardiac device management experience
  • Cardiac rhythm management industry training and experience preferred
  • Additional preferred certifications—Certified Cardiographic Technician (CCT), Registered Cardiac Electrophysiology Specialist (RCES), International Board of Heart Rhythm Examiners (IBHRE) Certificate

Company Description: PaceMate™, powered by biocynetic™, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com.

Joining the PaceMate™ Onboarding Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.

Director of Education (full-time)

Primary Location: All U.S. Locations (remote)

Position Description: The PaceMate™ Director of Education will oversee all clinical training, manage course content and delivery, and coordinate with onboarding teams to ensure that clinic personnel receive initial training and ongoing professional development. Utilizing knowledge of educational best practices and experience in cardiac rhythm device management, the Director of Education will lead in the communication of PaceMate™ procedures and provide clinic staff training in the use of PaceMate™ technology.

Roles & Responsibilities

  • Develop course content; determine methodology; prepare in-house training programs and materials; coordinate development of training aids (slides/videos)
  • Assist with ongoing educational needs of clinical team such as monthly webinars on specialized topics
  • Assist sales and onboarding teams with customer education as needed
  • Continuously revise programs to meet new training requirements, complete software updates, and keep technical information up to date
  • Assist with development of online instructional manual for new PaceMate™LIVE users
  • Responsible for internal training program and onboarding of new employees
  • Point of contact for all new employees to assist them in navigating the onboarding experience
  • Work closely with Chief Clinical Officer to create protocols and procedures for employee onboarding
  • Contributes clinically to the day-to-day dashboard as determined by the needs of the clinical team
  • Travels occasionally to meet business needs

Education, Experience, and Core Competency Requirements

  • Bachelor’s degree in education, science, technical field, or equivalent
  • Successful completion of a cardiac device rhythm management course or equivalent experience
  • Minimum four years of recent cardiac rhythm device management experience
  • Experience in a relevant educational role preferred
  • International Board of Heart Rhythm Examiners (IBHRE) Certificate preferred
  • Demonstrated ability to simplify and explain complex topics effectively
  • Excellent computer and software skills (experience with Microsoft Office required) in graphics, word processing, databases, authoring programs, presentation development, etc.
  • Excellent presentation and interpersonal skills
  • Excellent technical aptitude
  • Ingenuity and willingness to develop creative solutions to complex problems within defined constraints
  • Ability to work within a team and as an individual contributor in a fast-paced, changing environment
  • Ability to leverage and/or engage others to accomplish projects
  • Strong verbal and written communication skills, with ability to effectively communicate at multiple levels in the organization

Company Description: PaceMate™, powered by biocynetic™, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com.

PaceMate™ is rapidly becoming the one and only solution and partner in third-party device remote monitoring. We have attracted some of the best and brightest nurses and skilled device industry reps to provide clinic staff training in the use of PaceMate™ technology. Joining the PaceMate™ Onboarding Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.

PaceMate™ Clinical Onboarding Specialist

Primary Location: All U.S. Locations (remote)

Position Description: Onboarding Specialists work closely with the Device Surveillance Regional Manager to gain knowledge in all aspects of our business, including technical, clinical, and sales. Specialists will have the opportunity to support a specific region by maximizing the utilization of the PaceMate™ Install Base and by leading product demonstrations, in-service sessions, and sales activities.

Roles and Responsibilities

  • Serve as a resource to the nursing team, providing guidance, insight, and training both on-site and remotely
  • Lead product demonstrations and all technical in-service sessions for customers, including staff and physicians
  • Contribute to DSRM team quarterly sales goals by influencing behavior change in customers through product demos, in-service training, competitive selling, and customer support events
  • Support and coordinate, under the direction of the local sales management team, regional sales and marketing events that create system awareness and technology adoption through product demonstrations and sales activities

Education, Experience, and Core Competency Requirements

  • Bachelor’s degree (sales degree highly desirable)
  • Minimum one-year leadership experience or one year sales experience
  • Proven record of achievement and leadership
  • Ambition and strong work ethic
  • Ability to excel in a high-energy, fast-paced environment
  • Excellent interpersonal skills and persuasive communication skills
  • Proven ability to work effectively as part of a team
  • Ability to travel up to 50%, nights and weekends as needed

Company Description: PaceMate™, powered by biocynetic™, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com.

PaceMate™ is rapidly becoming the one and only solution and partner in third-party device remote monitoring. We have attracted some of the best and brightest nurses and skilled device industry reps to provide clinic staff training in the use of PaceMate™ technology. Joining the PaceMate™ Onboarding Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.